Hospitality, Travel & Customer Service
Hospitality, Travel & Customer Service
The Hospitality, Travel & Customer Service sector is one of the fastest-growing industries in the world, offering exciting career opportunities across airlines, hotels, travel companies, cruises, and luxury service brands. At Astraways Institute, we prepare students with the right skills, confidence, and industry knowledge needed to shine in high-pressure, customer-facing roles.
- Industry-Focused Training
- Professional Communication
- Grooming & Personality Development
- Real-Time Simulations
Global Service Standards
Learn international hospitality and aviation service protocols.
Career-Ready Curriculum: Designed for roles such as cabin crew, ground staff, front office executive, travel consultant, and customer relationship officer.
Soft Skill Enhancement: Focus on empathy, patience, teamwork, and professional attitude.
Placement Assistance: Support with interviews, resume building, and industry connections.
High Demand Careers
The Hospitality, Travel & Customer Service industry is experiencing rapid growth, creating a constant demand for skilled professionals. From airlines and airports to hotels, cruises, and travel companies, organizations are actively searching for well-trained candidates who can deliver exceptional service.
Key Benefits Astraways
Unlock High-Demand Career Opportunities
We handle everything from flight planning to maintenance, crew management, and regulatory compliance, you can enjoy.
Work Globally with International Skill Standards
Our experts reduce operational costs through fuel management, maintenance scheduling, and insurance negotiations
Transform Your Personality & Confidence
We ensure your aircraft adheres to all aviation regulations and safety standards, providing peace of mind on every flight.
Master Professional Customer Handling Skills
Whether you fly frequently occasionally, customized management solutions are designed to fit your unique travel needs.
Earn Attractive Salaries & Travel Benefits
Whether you fly frequently occasionally, customized management solutions are designed to fit your unique travel needs.
Experience a Dynamic, Exciting Work Environment
Whether you fly frequently occasionally, customized management solutions are designed to fit your unique travel needs.
What We Provide
At Astraways, we offers a complete, industry-ready Air Hostess training experience designed to shape confident, skilled, and professional aviation candidates. Our curriculum combines practical learning, modern facilities, and expert guidance to help students build successful careers in the aviation and hospitality industry.
- Comprehensive Aviation Training
- Grooming & Personality Development
- Practical Simulations & Real-Time Training
- International Service Standards
- Interview & Placement Support
- Soft Skills & Customer Service Excellence
What you'll learn
.
Effective Communication Skills
With English being the most spoken language in the world, it is absolutely vital to learn the language in order to have a successful career. This course is primarily designed to help each Frankfinn student communicate effectively in the English language at work. Topics that are covered in this subject include basic grammar knowledge, greetings and farewells, and the various details involved in making appointments or coming to a mutual conclusion on certain topics. Since each lesson in this course is extremely interactive, students are able to constantly practice their language skills and also learn about key aspects of correct and effective communication.
.
Grooming
The course trains the student on the grooming skills required in the aviation, hospitality, tourism and customer service industries. Topics that are covered here include skin and hair care, western and traditional attires, and basic grooming practices, dental care, professional make-up techniques etc. The important topics of – art of walking impressionably and following certain social etiquettes are also covered.
.
Hospitality with Computerized Reservation System
The module trains the student on the skills required in the hospitality industry. The topics covered in this course include handling guest arrivals along with check-in, checkouts, and modes of payment settlements. Students will also be trained on a popular and versatile hotel management software that is used by companies worldwide.
.
Travel Management with Computerized Reservation Systems
This course teaches the skills required by the staff working in the Air Travel – Reservation and Ticketing domain. This course trains the students on details of how an airport functions including ticket reservations, check-in, cargo, and fare constructions.
.
Personality Development
This course is highly interactive and helps the student develop the personality traits required to work in a professional environment. This course familiarizes the students with positive attitude, anger management, empathy, perception, motivation and stress management. The course instills in them great confidence and makes them true leaders. The importance of complementary characteristics and participating in team-building activities are also discussed in detail.
.
Interviewing Skills
As the name suggests, this course prepares the student for facing and clearing all types of interviews. Impromptu speaking, mock interviews, group discussions, and positive body language are covered in this course. They are prepared to answer all the questions that can be put to them in the interviews. Besides, the Frankfinn trainers will also share knowledge for preparing the perfect resume and covering letters.
.
Swimming
Swimming is an essential skill to have, especially for those aspiring for a career with an international airline. All international airlines, and a few domestic airlines, have mandated that their crew members must know how to swim well.
.
Inflight Familiarization (Optional)
Astraways offers an optional course for students who wish to gain practical experience of the duties of a cabin crew while flying. In collaboration with a notable Indian airline company, Astraways facilitates this simulated program. Enrolling in this program is an excellent way to prepare for the challenges that may arise during an actual flight, providing hands-on exposure and confidence for aspiring cabin crew members.
